Privacy Policy
Effective date: 2025-01-01
We comply with Canadian privacy laws including PIPEDA and provincial requirements such as Quebec Law 25. We collect only necessary information to provide studio rental and media services and to improve our platform.
Information We Collect
- Contact details (name, email, phone) for bookings and support
- Usage data (pages viewed, device info, approximate location) to improve site performance
- Preferences (theme, accessibility) stored locally on your device
How We Use Information
- To process booking requests and customer support
- To maintain security, prevent fraud, and ensure service reliability
- To send transactional communications related to your inquiries
Data Sharing
We do not sell personal data. We may share data with service providers strictly for booking, payments, analytics, or support processes under confidentiality and data protection obligations. When data leaves Canada, we implement appropriate safeguards such as contractual clauses and minimization.
Your Rights
You may request access, correction, portability (where applicable), or deletion of your personal data. You may also withdraw consent for non-essential cookies at any time.
Contact our privacy team: [email protected] or +1 (604) 792-4816. Mailing address: 1280 Richards St, Vancouver, BC, V6B 3G2, Canada.
Cookies
We use essential and preference cookies. You can adjust preferences via the Privacy Controls below. See our cookie banner for details.
Privacy Controls
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Request My Data
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Print This Policy
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Canadian Frameworks and Commitments
PIPEDA
We adhere to the 10 fair information principles of PIPEDA: accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Quebec Law 25
For Quebec residents, we honor Law 25 requirements including privacy impact assessments for high-risk projects, clear governance policies, and enhanced transparency for automated decision-making.
CASL and Communications
We send commercial electronic messages only with valid consent under CASL. Transactional or service communications may be sent without consent as permitted by law.
Retention
We retain personal information only as long as necessary for the purposes collected and applicable legal requirements, then securely delete or anonymize it.
Security
We apply encryption in transit, strict access controls, and audit logging. If a breach creates a real risk of significant harm, we will notify affected individuals and relevant authorities as required.
International Transfers
Our primary processing occurs in Canada. If service providers process data abroad, we use contractual and organizational measures to protect your information and limit cross-border transfers.
Children’s Privacy
Our services are intended for individuals aged 16 and older. If you believe a child has provided personal information, contact us to remove it.
Updates to This Policy
We may update this policy to reflect changes in law or our practices. We will post updates here and revise the effective date. Material changes will be communicated via prominent notices.
Frequently Asked Questions
Do you sell data?
No. We never sell your personal data.
How can I withdraw cookie consent?
Use the Manage Cookies control above to change or withdraw your consent at any time.
How do I exercise my rights?
Open “Request My Data” to generate a reference ID and instructions or contact us directly at [email protected].